Administrative Service Coordinator

Duta Cemerlang Motors is seeking a highly organized and detail-oriented Administrative Service Coordinator to join our professional team in Kebumen. In this role, you will serve as the backbone of our service department, ensuring that daily administrative operations run smoothly. As a key player in our service team, you will handle a variety of tasks, from scheduling appointments and managing customer records to coordinating with mechanics and ensuring all service documents are accurately completed.

If you are a detail-oriented professional with a passion for customer service and a knack for organization, we invite you to be part of our team. Join us in Kebumen and help us maintain the high standards of our service department.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain customer records using Microsoft Excel and our in-house CRM system.
• Schedule and confirm service appointments, ensuring efficient use of our service bays.
• Coordinate with mechanics to ensure timely and accurate service completion.
• Process and file all service invoices and customer receipts.
• Handle customer inquiries and complaints, ensuring a high level of satisfaction.
• Maintain and update service department documentation and reports.
• Assist in inventory management and ordering for service department supplies.
• Support the service manager in any additional administrative tasks as needed.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in an administrative or customer service role, preferably in the automotive industry.
• Proficient in using Microsoft Office Suite, particularly Excel and Outlook.
• Experience with CRM systems, such as Salesforce or HubSpot, is a plus.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• High attention to detail and accuracy.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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