Customer Service Assistant - DM Group Jogja

Join DM Group Jogja as a Customer Service Assistant and become the face of exceptional customer experience in the retail industry. In this dynamic role, you will engage directly with customers, understand their needs, and guide them through a seamless purchasing journey. Located in the heart of Yogyakarta, you'll be part of a vibrant team that values customer satisfaction and continuous improvement.

As a Customer Service Assistant at DM Group Jogja, you'll handle customer inquiries, resolve issues, and ensure a positive shopping experience. This role offers a unique opportunity to develop your customer service skills while contributing to a well-established retail brand. If you're passionate about providing excellent service and thrive in a fast-paced environment, this is the perfect role for you.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
• Assist customers with product selection, recommendations, and purchase processes.
• Process transactions accurately using POS systems like SAP or Oracle.
• Maintain a clean and organized retail environment to enhance the shopping experience.
• Handle customer complaints and escalate issues to the appropriate departments when necessary.
• Stock and organize products to ensure a well-stocked and visually appealing store.
• Uphold company policies and procedures to ensure compliance and consistency in service delivery.
• Participate in training and development programs to enhance your customer service skills.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or retail roles.
• Strong communication and interpersonal skills to engage with diverse customers.
• Ability to work in a fast-paced environment and meet daily sales targets.
• Basic knowledge of retail operations and customer service best practices.
• Familiarity with POS systems such as SAP or Oracle is a plus.
• Ability to lift and carry up to 20 kg.
• Fluency in Indonesian and English is required.
• Willingness to work flexible hours, including weekends and holidays.

🛠️ Keahlian

Lowongan Terkait